Refund Policy Effective Date: 17/3/24

Thank you for choosing ChemEfy! We are committed to providing you with a positive learning experience. Please review our refund policy below:


Money Back Guarantee: We offer a 14-day money-back guarantee on our e-learning online courses and digital products. If you are not satisfied with your purchase, you may request a refund within 14 days from the date of purchase.


Eligibility Criteria for Refund: To be eligible for a refund, the following criteria must be met:

  1. The refund request must be submitted within 14 days from the date of purchase.
  2. You have actively participated in the course (>33.33% completion) or used the digital product, demonstrating an effort to benefit from the content.


Pre-Order Clause: For courses purchased as pre-orders, customers may request a full refund at any time before the official release of the course. Once the course is officially released, the standard refund policy outlined above and below will apply, and refunds will only be granted within the specified timeframe and under the eligibility criteria stated. The date of purchase will be classed as the official course release date. 


Exceptions: Full refunds will not be provided in the following circumstances:

  1. The refund request is submitted after 14 days from the date of purchase.
  2. Refunds will not be issued for users who have completed <33.33% of the course or digital product. The content completion rate must be >33.33%.
  3. If the user has violated the terms of use, engaged in any form of abuse or any other action that violates ChemEfy’s Terms and Conditions of use. 


Refund Process: To request a refund, please follow these steps:

  1. Contact [email protected] and provide your order details.
  2. Clearly state the reasons for the refund, including but not limited to, any dissatisfaction and how the product/course did not meet your expectations.
  3. Provided the eligibility criteria for refund are fulfilled, a refund will be processed within 48 hours.


Contact Information: If you have any questions about our refund policy, please contact us at [email protected].

We reserve the right to update or modify this refund policy at any time without prior notice. Please review our policies periodically for any changes.